- #Focused inbox disappeared and i need it back full#
- #Focused inbox disappeared and i need it back software#
- #Focused inbox disappeared and i need it back windows#
#Focused inbox disappeared and i need it back software#
Since then, it seems like there are some users who can’t use this feature after software updates on their computer.
#Focused inbox disappeared and i need it back windows#
Yes we tried signing out this way including deleting their credentials from Windows Credential Manager.Outlook introduced the focused inbox feature quite a while ago. If they open outlook for the first time in day and their inbox shows All/Unread they will not be able to get it back without troubleshooting. If focused inbox is present when the user launches outlook for the first time that day then it will be there all day. We do not feel the Auto Discovery registry fix applies as the issue only occurs when launching Outlook for the first time that day. This is not affecting users that use the outlook web application. This issue is only occurring in the "Outlook for 365" desktop app.
This was originally only affecting one user but this morning I had another user report that they were having the same issue. If you go to view->Show Focused Inbox the section of the ribbon where focused inbox should be has the text for |Show Focused Inbox| but the icon is not present. Correct, the users will open outlook for the day and their inbox will be sorted by All/Unread instead of Focused/Other. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. If you have extra questions about this answer, please click "Comment". If the answer is helpful, please click "Accept Answer" and kindly upvote it. Before making changes,īack up the registry to restore it in case something goes wrong.) (Note: Serious problems can occur if you modify the registry incorrectly. If it is your issue, please refer to resolution and workaround in the below image:įocused Inbox disappears when you switch folders in Outlook. Additionally, the option on the View tab to turn on or off the Focused Inbox also disappears. In addition, I found a similar issue: when you use Microsoft 365 account and switch from the Inbox to other folders, such as the Sent Items folder, and then you return to Inbox, the Focused Inbox option disappears. What's your account? Please make sure your account is one of three.īased on the above, please check if the "Show Focused Inbox" option is enbaled in View tab, as shown in the below image. As I know, In Outlook for Windows, Focused Inbox is available only for Microsoft 365, Exchange, and account, the Focused inbox can be displayed normally. I have a single user who's outlook desktop app Inbox keeps reverting to the All/Unread view instead of Focused/Other and the option to show focused inbox being blank.ĭo you mean that the "Show Focused Inbox" option is disappeared?ĭo other user in your organization encounter the same issue?īased on my test on Outlook 365 with Microsoft 365 account/ Re-authenticating to outlook and office (This worked occasionally after repeating the steps including clearing their credentials from credential manager but the issue would always come back)ĭo you mean that sign out and sign via File>Office account? Or remove your accounts and add it again? We are a hybrid AD environment with users being created locally and then synced to 365 through Azure AD Sync On their phone and in OWA focused inbox is always present and they have never had any issues with it disappearing there. Using PowerShell to to set focused inbox to True, verified that it is still set to true when it reverts back to the All/Unread state. Creating a new mail profile in windows (This has been the most reliable fix so far however the past week it will only last about a day before focused inbox is gone again) Re-authenticating to outlook and office (This worked occasionally after repeating the steps including clearing their credentials from credential manager but the issue would always come back) -Disabling "Store my Outlook Settings in the cloud" in outlook options
#Focused inbox disappeared and i need it back full#
Office Repair Quick and Full (We obviously cannot try this repeatedly due to the down time it was cause for our other users so it is relegated to our maintenance windows)
Our current version info is: Version 2205 (Build 15225.20204). Our users primarily access their email through the Outlook for 365 desktop client via a RDS/Terminal Server but they also have access to their mail through OWA.
We have tried all the most, if not all, the fixes I could find posted across the forms but I'm hoping someone here has had a similar experience. I have a single user who's outlook desktop app Inbox keeps reverting to the All/Unread view instead of Focused/Other and the option to show focused inbox being blank (They prefer the Focused inbox).